FAQs

Can't find your answer here? Ask Josie

Frequently Asked Questions

We accept Paypal, Visa and Mastercard. For more information on how to set up and pay with a PayPal account see Paypal.com

We use the latest version of SSL to keep your information safe. SSL is a protocol that encrypts your information into codes so that information is kept secure while transmitted.

Yes, anything listed in the "Vintage" section of the site is 100% guaranteed to be authentic vintage and at least 15 years old. Vintage-inspired and reproduction pieces will be listed in the "New" section of the site.

Anywhere and everywhere! Josie hand picks each piece individually to bring you the very best selection from around the world.

Sometimes we keep vintage items up on the page so that our customers get an idea of what styles and types of items we typically get in for sale

For our vintage items, which are one of a kind, we're generally not able to re-stock. However, sometimes we are able to find something similar! Our non-vintage items can often be re-ordered, and if we have enough interest we do our best to get more. E-mail us at hello@josiestardust.com.au if you have an enquiry on an out of stock item

Yes, we periodically offer special promotional codes to our customers. Sign up for our email newsletter to receive updates and promos, and check us out on facebook and instagram for daily updates and specials.

Enter your code in the 'COUPON CODE' box on the 'CART' page, before you 'PROCEED TO CHECKOUT'

Not at this time. Currently we only sell online, however we do occasionally do pop up markets - sign up to our newsletter for updates.

For a list of countries we ship to please visit our Shipping Information page. Unfortunately, if your country is not on the list, you will be unable to purchase from our website.

To make sure you receive your items as fast as possible, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.

If an item is marked 'Final Sale,' this means that it cannot be returned or exchanged. Store credit or a refund will not be issued for any returned 'Final Sale' items.

Please see our Size Guide for information on how we determine our sizes. If you are unsure about the fit of an item or the measuring guidelines, please contact us at hello@josiestardust.com.au

We try and list as much information as possible where an item shows signs of age and wear in the ‘Details’ tab under the description. If you are still unsure, please contact us at hello@josiestardust.com.au and we will send you more information and images where possible.

You can add items that you are interested in or would like to save for later to your wishlist. However since our items are vintage one-of-a-kind pieces, if an item is sold via our website then it will no longer be available in your wishlist, so grab them while you can. Once it’s gone, it’s gone!

Absolutely! Feel free to use our pictures for anything non-commercial related so as long as you credit us and let us know at press@josiestardust.com.au